Privacy Policy

Introduction

bo11 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect from you, how we use it, who we may share it with, and the rights you hold over your own data. By accessing or using the bo11 website at bo11.club, you acknowledge that you have read and understood this policy.

This policy applies to all users of the bo11 platform, including players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other part of Bangladesh. We handle your data with the utmost care and transparency, in line with recognised standards for online data protection.

Information We Collect

When you register for an account, use our services, or contact our support team, we may collect the following categories of personal data:

How We Use Your Information

bo11 uses the personal information we collect for the following purposes only. We do not use your data for any purpose that is incompatible with these stated uses:

• To create and manage your bo11 player account and verify your identity through KYC processes
• To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to handle withdrawal requests
• To deliver our gaming and sports betting services, including cricket, slots, live casino, and esports products
• To detect fraud, prevent money laundering, identify problem gaming patterns, and comply with applicable laws
• To send you important account notices, security alerts, and service updates by email or SMS
• To personalise your experience, recommend relevant games, and — only if you have opted in — send you promotional offers and bonus information

Payment Data & Financial Privacy

bo11 supports mobile banking deposits and withdrawals through bKash, Nagad, Rocket, and Upay — the payment methods most trusted by players across Bangladesh. When you make a transaction, we record the amount, the reference number issued by the payment provider, and the timestamp. We do not store your full mobile banking PIN, password, or any credential that would allow access to your mobile wallet independently.

All financial records are retained for a minimum period required by applicable anti-money laundering and financial compliance frameworks. After that retention period expires, financial records that are no longer required for dispute resolution or regulatory compliance will be securely deleted or anonymised.

Data Sharing & Disclosure

bo11 does not sell, rent, or trade your personal data. We may share limited personal information only in the following strictly defined circumstances:

• With vetted third-party service providers (such as payment processors and identity verification partners) who are contractually obligated to handle your data securely and only for the purpose we specify
• With game content providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — but only aggregated session data necessary for game delivery and technical troubleshooting, never your identity documents
• When legally required to do so — for example, in response to a valid court order, regulatory investigation, or anti-money laundering enquiry — we will comply with lawful requests while taking every reasonable step to protect your privacy interests
• In the event of a corporate restructure, acquisition, or merger, where your data may be transferred to a successor entity — in such cases we will notify you in advance and the receiving entity must agree to honour this Privacy Policy

In every case of data sharing, we apply data minimisation principles — only the minimum information necessary for the stated purpose is ever disclosed.

Cookies & Tracking Technologies

bo11 uses cookies and similar tracking technologies to ensure our platform functions correctly, to improve your user experience, and to understand how players interact with our games and content. A cookie is a small text file stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies — required for the site to function (login sessions, cart, security tokens). These cannot be switched off without breaking core functionality.
• Analytics cookies — help us understand which games are most popular, which pages are visited most often, and where users encounter difficulties, so we can improve the platform for Bangladeshi players.
• Preference cookies — remember your language, currency, and display settings so you do not need to set them on every visit.

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting obligations. Active player accounts are retained for the duration of the account relationship plus a period following account closure. The specific retention period varies depending on the category of data and the reason it was collected.

When your data is no longer needed, bo11 ensures it is securely deleted or anonymised so it can no longer be linked to you personally. You may contact our support team to request information about the specific retention periods applicable to your account data.

Your Rights Over Your Data

As a registered player on bo11, you hold the following rights with respect to the personal information we hold about you. To exercise any of these rights, contact us at [email protected] with your registered account email:

• Right of Access — you may request a copy of the personal data we hold about you and information about how it is being used
• Right of Rectification — if any of your data is inaccurate or incomplete, you may ask us to correct it without undue delay
• Right to Erasure — in certain circumstances you may request that we delete your personal data; note that we may be required by law to retain certain financial records even after account closure
• Right to Restriction — you may ask us to restrict the processing of your data in specific scenarios, such as while we investigate a dispute about its accuracy
• Right to Object — where we are processing your data for direct marketing purposes, you have an absolute right to object and we will stop processing your data for that purpose immediately

We aim to respond to all data rights requests within 30 days. In cases of complexity or high volume, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason.

Security Measures

bo11 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting internal staff access to player data, regular security assessments of our platform infrastructure, and secure disposal procedures for data that is no longer needed.

Whilst bo11 takes every reasonable precaution to secure your data, no internet-based platform can guarantee absolute security. We encourage all players to use a strong, unique password for their bo11 account, to enable any two-factor authentication options we make available, and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

Children's Privacy

bo11 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect personal data from any person under 21. If we become aware that we have inadvertently collected data from a person under the age of 21, we will take immediate steps to delete that data from our systems. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Third-Party Links

The bo11 platform may from time to time reference or display content from third-party game providers. These providers operate their own independent platforms and may have their own privacy policies. bo11 is not responsible for the privacy practices of third-party game studios or payment processors. We recommend that you review the privacy policy of any third-party service you interact with directly.

Changes to This Policy

bo11 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — that is, changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered players by email to the address on file, or by posting a prominent notice on the bo11 platform, at least 14 days before the changes take effect.

Your continued use of the bo11 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bo11 handles your personal data, our dedicated support team is here to help. We aim to respond to all privacy-related enquiries within 5 working days (Bangladesh Standard Time, UTC+6).

Email: [email protected] — please include your registered username and a brief description of your request so we can assist you as efficiently as possible.